We Love Our Customers

July 16, 2010

Did you catch it? Steve Jobs repeated it at least six times that I counted. He said some variation of “We love our customers” over and over again. Guess what’s going to be quoted over and over in tomorrow’s newspapers? He drilled his most powerful, most important message to consumers again and again. And you [...]

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Apple’s iPhone 4 Fiasco: What Will Happen At Tomorrow’s Press Conference

July 15, 2010

David Winer, who is called the father of blogging, wrote this tough indictment of Apple on Gizmodo today. I agree with much of what Winer said: The brewing iPhone 4 mess is the worst crisis Apple has faced since Steve Jobs came back to run the company in 1997. Apple has rarely, if ever, faced [...]

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On Smart Phone Delays

July 14, 2010

Here’s a quick take on smart phone delays: Apple can afford it, because its evangelist consumers will wait for Apple. Android makers and wireless carriers cannot afford the same delays. Here’s why:

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Video: Allow Consumers To Choose You

July 13, 2010

There will be a lot more on this topic here in the coming days. So many manufacturers are taking themselves out of the game through unforced errors. Tech makers do so much harm unto themselves. Allow people to choose you!

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Five Steps TiVo Must Take Now to Get Back in the DVR Game

July 12, 2010

I love TiVo. The actual, original TiVo — not make believe kind that Comcast puts out. Problem is, I haven’t used a proper TiVo in more than six years. We’ve been forced to use Comcast’s inferior DVR, because we haven’t really had a choice. Which is at the core of TiVo’s problems: TiVo hasn’t given [...]

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The Angry Fans of Lebron James and Apple: How Two Legends Hurt their Legacies

July 9, 2010

I think consumer electronics and sports are a lot alike: fans fight for their home teams / favorite devices, follow the latest news and developments intently, and interact with each other about the intricacies of their favorite device / team. As such, I found a good deal of similarity in the difficult time LeBron James [...]

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Video: The Microsoft Kin is What Happens When You Focus on 1,000 Things At Once

July 8, 2010

Stay focused. Put your energy into your core business. And apply at least twice as much energy into developing and executing powerful marketing as you put into product development.

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Video: Your Products Are Great. Your Marketing Isn’t.

July 7, 2010
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Distrust & Discomfort in Consumer Electronics

July 6, 2010

After all these years, consumers remain uncomfortable with technology. Decades ago, in the 1980s and 1990s, it made sense: computers were relatively new to most people. The the language was complex and scary. Hard drives and mother boards and megahertz and DOS and Windows. People were afraid of technology because they didn’t understand it. Today, [...]

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A Detour Around Trouble

July 2, 2010

Cynicism. Consumer doubt. Public anger. Customer frustration. Negative publicity. Customer defection. Loss of market share. Loss of revenue. Staff defections. Internal panic. Corporate struggle to survive. A company that releases a phone that ceases to work as a phone when customers hold it in their hands may reasonably be expected to have to deal with [...]

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